With the rise of messaging apps, more and more businesses are designing chatbots to interact with customers. But are chatbots the future of customer service? Many Millennials seem to think so.

Here’s a quick breakdown of how much Millennials prefer texting with businesses over any other form of communication:

  • 60% of Millennials prefer two-way text engagement with companies because it’s convenient, fast, and easy to use.
  • 80% of Millennials would prefer to text a company’s 1-800 number versus waiting on hold.
  • 42% of Millennials would like to receive fraud alerts from their financial providers, while only 19% currently do.

Check out this infographic for a full explanation of how Millennials want to communicate with businesses:

Why Millennials Prefer Two-Way Texting with Businesses [Infographic] | Social Media Today

Infographic via OpenMarket.